Service & Support
Ongoing Product Support
While we specialize in creating pharmacy automation solutions that perform at the highest level, we also believe in taking great care of our clients as they move forward with their RoboPharma products – no matter the size of the project. We offer routine maintenance, technical support, upgrades and more to ensure you continue to get the most out of your system.Learn More
After Your Installation, RoboPharma Keeps Working
Once your new RoboPharma automation is installed and fully operational, and your staff is fully trained, we are here to make sure it stays that way. All RoboPharma systems are developed to maximize the technical lifespan and operational reliability of each installation for years of hassle-free dispensing and almost no downtime. Plus, RoboPharma installations include a one-year automatic warranty to give you priority assistance should any needs arise.
Ongoing Care & Routine Maintenance
To make sure your automation continues to meet your needs and operate as it should, we offer the following options:
For a fixed yearly fee, we will provide an aftercare service to maintain and service your installation and priority call out should a fault develop.
- Regular inspections and ongoing maintenance
- Provide priority call out assistance
- In-house fully trained engineers (mechanical, electrical, software)
- Genuine RoboPharma parts from stock
For service contract details, connect with us +44 (0) 1925 607 217 or firstname.lastname@example.org.
If your needs or systems change over time, we can make sure that your automation adapts and changes with you.
We work directly with you to make sure that your automation stays up to date with the latest technological developments.
Keep up to date on the latest product developments.
Do You Need Technical Assistance & Support?
Whenever you need help, replacement components, or advice for your automation, we are here to support our customers. Our service is performed by our own highly trained RoboPharma employees.
- RoboPharma Service Phone: +31(0)416-651808
- Monday to Friday 8 am to 8 pm CET
- Saturday 10 am to 5 pm CET
- (Service based in Waalwijk, NL)